Shipping policy

Shipping & Delivery

Most deliveries are sent via the Australia Post (with tracking) network. These are 1kg, 3kg and 5kg Bags from our Gold Coast Warehouse.

Most orders will be sent with an authority to leave safe if nobody is there to sign for them. We do this because if a delivery is attempted and nobody is there to accept the delivery, a fee is charged for re-delivery the next day. It is the customers responsibility to provide a shipping address where the goods are able to be delivered or left somewhere safe in the event that nobody is at the provided address to accept the delivery.

We will advise of tracking details once the order has been sent. To track your parcel please visit the tracking section of the Aust Post website and enter the Consignment of the article (https://auspost.com.au/mypost/track/#/search).

For residential addresses we will normally send with an "Authority to Leave".

DNA Distributors also has the authority to use other courier companies, if they are more efficient for your address.

We generally use Australia Post.