Refund policy

Returns / Replacements

Whilst it is rare for customers to request a return or exchange on their orders, we do have offer a flexible refunds & exchange to ensure all of our customer are satisfied. We find it unlikely you would require a return, however, in the circumstance that you do, our returns policy is set out below:

For customer support and returns please email orders@dnadistributors.com.au with your full name, postal address and order number order number that is included on your online receipt.

Also please send a photo of the order and a detailed description of what is the issue with the item you have received.

All returns & exchanges are reviewed case by case based on the information the customer have given us. We will respond within 24 hours. If we feel the request is reasonable and fair we will provide the customer with instructions on how to deliver the products back to us.

Customers have up to 14 days to begin the process of a refund or exchange via email and the return window starts from the moment the package is delivered to you via our delivery partner.

If an exchange has been approved, we will dispatch the replacement product same day. If a refund has been approved then we will process the refund as soon as the stock arrives back to us. A 10% re-stocking fee applies to all returns on the basis of change of mind.